Sunday, September 28, 2008

Effective Communication

Group communication has always seem challenging to me. One does not have the luxury to choose one's perfect group-mates or the simplest task or sufficient resources to work with. Having been through my vacation job previously as a cosmetics sales promoter, it provided me with more insights in working within a team and as an individual to hit my sales target.

In this sales line, it is very competitive and every single minute counts as our salary is mainly commission-based. Even though the company is constantly stressing about teamwork, it rarely happens because individual sales target not only concerns money issues but one's work performance. Without a manager around to supervise us, the relationship between colleagues is quite straining at times and may indirectly affect the customers as the mood and tension could be felt strongly.

To further illustrate my point, I personally feel that The Apprentice by Donald Trump shows very good examples. Each season, there are two teams which are given tasks to complete and the losing team will have to attend the boardroom for evaluation and deliberation for someone to be fired. During each episode, it is clearly shown the relationships between one another, how the team operates, different leadership styles of each individual leader, the various steps taken to reach their ultimate goal.

In the video shown below, it is the final scene in the boardroom and it shows the leader resigning herself before deliberation. She complained about the harsh conditions and was not fully informed about the working and living conditions that she was signed up for, hence she resigned. It shows that communicating for her seems tough and because of the setback and the poorly performed task that she has led her team to failure, hence she resigned due to overwhelming pressure. Even after the boardroom, while packing her bags, she kept asking her team-mates to support her and all her team-mates were angry with her and blaming the leader for not standing by them.




The second video also depicts the importance of effective group communication when people of different backgrounds and cultures come together. It shows the characters of the team(s) and especially the leader, Michelle (who resigned herself), how she procrastinated and lacked to make a decision at the most critical time.


5 comments:

chinhao said...
This comment has been removed by the author.
chinhao said...

Well, that is how it is when communicating within a group on a working level and not social level. The objectives are different as well. On a social level you choose your friends and whom you wish to communicate with but in work, you dont get to choose and very often in a group you will find yourself having to work with people who may be difficult or even unreasonable; or even worse, people who allow their personal emotions to get involved in their work and everything becomes personal and hyper sensitive. The best way about this is to be PROFESSIONAL when it comes to work. At the end of the day, work is still, just work. There is afterall a clear goal and target to meet on an objective level so just stay the course professionally.

kyun said...

Group communication is also a challenging thing for me to handle. I've always preferred to work alone, since I do not have to deal with others, or compromise with other people in a group. However, working in a group is a very good learning experience though.

I think reality tv shows such as the Apprentice really shows you how people communicate in a group in...well, reality. It is a good example to showcase group relations.

Anonymous said...

Where there is a group work, group communication definately exists. It may seem rosy at first when you first got to meet each other because everyone is still considerate the other's feelings.

However things changed once the team members grow closer. I can see the same pattern happening with my project groups in Poly days and trust me, sometimes our conflicts were way worst than those you see on the apprentice.

Groupthink, group politics and bianessed always be seen when we engage in group work. And after watching the apprentice almost every seasons, I feel sad that the more you grow up, the worst group politics it is going to be.

So I don't know if communication in group will still be an effective mean to solve the problem or not...

Xin'er said...

group and solo has its advantages.

in group, you'll get to learn more than just learning teamwork. To be able to communicate effectively comes with the help of other people. It comes with the understanding of all parties and to be able to level with each other and in turn, you may even get to enlighten yourself with many things that a one man won't be able to do.

you do not clap hands with just a hand don't you?